Contact Centre Analyst

Posted on Dec 11, 2018 by Anonymous

Filton, Gloucestershire United Kingdom
Call Center & Customer Service
Immediate Start
£9.5 - £9.5 Hourly
Contract/Project
Contact Centre Analyst
6 month contract
Start ASAP
Almondsbury, Bristol
Contact Helen Phillips

Looking for a Contact Centre Analyst to start a contract ASAP you will be responsible for taking requests for assistant and support from a range of their contracts around Europe. Communication skills a crucial for this role as you will be speaking to variety of customers via the telephone and email.

Other duties will include but are not limited to:
•Processing work requests received by phone, e-mail or through online self-service portals
•Delivering excellent customer service as standard
•Analysing information and processing it in line with agreed procedures
•Processing work in line with set Key Performance Indicators
•Adapting to customer demands
•Tracking work through to completion
•Corresponding with engineers, site teams and suppliers
•Ad-hoc administrative tasks
•Ensure Company health, safety and environmental procedures are implemented and complied with at all times

Essential experience required:
•Excellent customer service experience/focus
•Good understanding of Microsoft packages (including Word, Excel, Outlook)
•Excellent verbal and written communication skills
•Ability to prioritise and juggle workload
•KPI and target focus
•Experience of working in a contract centre/call centre environment - Ideally
•Experience of Fleet Management or Logistics - Ideally

SHIFT PATTERN:
This role is working on a24/7 shift rota - earliest shift would be 6am-2pm and the latest would be 1.30pm - 9.30pm. You would know your shifts well in advance. There is an option to potentially work from home on these shifts.

Apply now!

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Reference: 597648704

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