This Job Vacancy has Expired!

Junior Support Analyst

Posted on Dec 10, 2018 by IO Associates

London, London United Kingdom
Immediate Start
£27k - £35k Annual

Junior/Graduate Support Analyst | Insuretech | London | Permanent

Are you looking to move into a rewarding career within a market-leading tech provider?

Do you have experience in customer-facing software support?

This is a fantastic opportunity to become involved in a leading insurance software specialist based in Central London, and utilise your skill set to provide the continued maintenance of award-winning software!

My client has essentially monopolised the London Insurance Market, and holds an extremely impressive and ever-growing list of clients. They are looking to bring on a talented and technologically proficient Support Analyst to provide a support service to their clients following the implementation of the platform.

Key Responsibilities:

  • Assist in the investigation and resolution of system issues
  • Perform administrative tasks for world-leading clients and the internal support team
  • Develop a clear understanding of the client's operational and business environment
  • Attend client meetings and engage with project stakeholders
  • Work remotely alongside clients to meet the demands of clients, and perform upgrades or risk analysis when required

The ideal candidate will have:

  • 2:1 degree (or higher) in a technical discipline (computer science, business information systems, or similar)
  • Excellent communication skills and abilities to translate technical and non-technical requirements
  • Insurance/Vendor experience is ideal for this position
  • Ability to work with complex software
  • 1+ years' experience in a customer-facing software support position
  • Understanding of SQL/IIS/CSS/XML is desirable but not a necessity

This is an exciting opportunity to become involved in a market-leading software provider which boasts a supportive, friendly and dynamic work environment.

If this role is of interest, apply via the link or contact Imogen Wollaston at iO Associates for more information.

Reference: 597219709