Customer Service Advisor / Administrator
Posted on Dec 12, 2018 by Anonymous
A National Property Management Company based in Hemel Hempstead are looking for a Customer Service Advisor to work within their Customer Support department. The role will involve liaising with Customers and Contractors to ensure jobs have been completed within defined timeframes, and details are recorded on their internal CRM System. You will be responsible for ensuring records are up to date and documentation is produced accurately.
We welcome applications from candidates who can deliver excellent customer service. Previous experience in a customer service role (call centre / contact centre, office or retail) would be beneficial but is not essential as full training and support will be provided. We are looking for energetic and motivated people to join the team, with good attention to detail and Administration Skills.
Customer Service Advisor Key duties;
Building rapport with customers and excellent relationships with contractors
Completing all job details accurately on internal systems
Ensuring queries are dealt with in an efficient and timely manner in line with company service level agreements and policies
Ensure politeness, grammatical correctness and a level-headed attitude is portrayed in dealing with telephone calls and written correspondence from residents and colleagues alike
Maintain an efficient and courteous telephone manner at all times, whilst adhering to the company process
The successful Customer Service Advisor must possess excellent customer service and team working abilities and be willing to work in a fast paced, dynamic environment. Strong communication, administration and telephone skills are required, and the successful candidate must be computer literate also. Experience in the property management, housing, estate agency, lettings industries would be advantageous, but not essential.
If this sounds like the opportunity you have been looking for then please apply, attaching your CV.