Customer Service Advisor, Autoparts

Posted on Dec 12, 2018 by Anonymous

Oxford, Oxfordshire United Kingdom
Call Center & Customer Service
Immediate Start
£23k - £23k Annual
Full-Time
Customer Service Advisor (Automotive)
A wonderful opportunity for a motivated individual with Customer Service Advisor/Administrator experience to join an excellent organisation. The company offers a competitive salary of up to £23kpa working 40 hours per week and superb benefits package, as well as free parking.
Due to the nature of work you will need mechanical knowledge to enable the queries to be handled effectively. This role would suit a person who has worked in a car service centre, auto parts, Commercial Vehicle Service centre or Repairers.
Your main responsibility will be to manage customer enquiries, provide quotations, schedule work to meet customer's needs & available workshop capacity, order parts, liaise with technicians, create job cards and create invoices.

Responsibilities and Duties

* You will need to be organised, friendly and helpful.
* Use the KIS (workshop management system) job estimates, job cards, invoicing, parts ordering, parts database management, workshop diary management.
* Allocation of work to workshop team
* Return vehicle inspections. Pool car/loan car - enquiries, booking, allocation, inspection, maintain service records, invoicing
* Driving duties as required.
* Maintain retail display area - maintain stock levels & merchandise (price & replenish). Updating Fleetwave database with vehicle maintenance, repairs, servicing events.

Qualifications and Skills

* Mechanical knowledge & aptitude is important
* Proven ability to work in a small team
* Team player & ability to work on own initiative
* Well organised and effective communicator
* Customer facing experience.
* Competent computer user (role will involve extensive use of KIS workshop management system, also Word & Excel)
* Full driving licence.

For further details please contact Zoe Ellis at Brellis Recruitment.

Customer Service Advisor (Automotive)
A wonderful opportunity for a motivated individual with Customer Service Advisor/Administrator experience to join an excellent organisation. The company offers a competitive salary of up to £23kpa working 40 hours per week and superb benefits package, as well as free parking.
Due to the nature of work you will need mechanical knowledge to enable the queries to be handled effectively. This role would suit a person who has worked in a car service centre, auto parts, Commercial Vehicle Service centre or Repairers.
Your main responsibility will be to manage customer enquiries, provide quotations, schedule work to meet customer's needs & available workshop capacity, order parts, liaise with technicians, create job cards and create invoices.
Responsibilities and Duties

* You will need to be organised, friendly and helpful.
* Use the KIS (workshop management system) job estimates, job cards, invoicing, parts ordering, parts database management, workshop diary management.
* Allocation of work to workshop team
* Return vehicle inspections. Pool car/loan car - enquiries, booking, allocation, inspection, maintain service records, invoicing
* Driving duties as required.
* Maintain retail display area - maintain stock levels & merchandise (price & replenish). Updating Fleetwave database with vehicle maintenance, repairs, servicing events.

Qualifications and Skills

* Mechanical knowledge & aptitude is important
* Proven ability to work in a small team
* Team player & ability to work on own initiative
* Well organised and effective communicator
* Customer facing experience.
* Competent computer user (role will involve extensive use of KIS workshop management system, also Word & Excel)
* Full driving licence.

For further details please contact Zoe Ellis at Brellis Recruitment

Reference: 597648815

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