Customer Support Advisor – Part-time Evenings
Posted on Dec 13, 2018 by Anonymous
The Customer Support Centre is open 7 days a week handling new prospect enquiries from customers, along with handling existing customer enquiries.
During the first 4 weeks, they would seek candidates who can work more hours during their training period. They can be flexible with this and include hours Monday-Friday between 8am and 8pm to work around candidates.
To achieve sales targets through the delivery of excellent customer service, ensuring the customer's needs are at the centre of what they do.
Handles in-bound calls from prospective customers, establishing their storage requirements, offering a relevant solution and gaining them as a customer.
Supports existing customers through their storage journey and exceeds their expectations at every opportunity.
Maintains a positive, friendly and flexible approach, demonstrating commitment and initiative and supporting others to achieve the same.
Acts on feedback, implementing change to improve performance, whilst seeking opportunities to develop.
Supports colleagues to achieve team goals, shows a genuine interest in others and takes time to have fun and celebrate success.
Demonstrates excellent telephone skills through building rapport and showing empathy and understanding of the customer's circumstances.
Maintains an up to date knowledge of current policies and procedures, ensuring a knowledgeable service is offered at all times.
Achieves individual and team sales targets on a consistent basis.
Supports the team to promptly complete additional duties, including on-line call back requests, processing on-line merchandise orders, responding to customer e-mails and processing refunds.
GCSE level education (or equivalent) including English and Maths
Experience of providing a high level of customer service
Has worked in a sales focused environment and has taken responsibility for driving sales Experience of carrying out administrative duties
Experience of working to targets and Key Performance Indicators
Call Centre/Contact Centre experience desirable
Knowledge and Skills:
Excellent IT skills, competent in using Microsoft Office (Word and Excel), E-mail and the internet
Able to type quickly and accurately
Ability to work on own initiative and as part of a team
Able to multitask
Excellent time management and organisational skills
Demonstrates excellent communication and interpersonal skills
Has a good standard of numeracy and literacy
Is accurate and shows attention to detail
Is committed to providing excellent customer service
Has a pro-active 'can do' attitude with drive and flexibility
Demonstrates an enthusiastic and friendly approach
Can remain calm when under pressure
Is self-motivated and able to use initiative to drive own sales performance against agreed personal targets
Is reliable and honest
Has a desire to constantly improve
Is aware of competitors and their products and services.
Has a willingness to learn new skills and undertake appropriate training
Lives within 30 minutes travelling time of Bagshot
Has a current driving licence and owns a car due to shift pattern
This role would suit someone from a Customer Service or Call Centre background
Index Recruitment is acting as an Employment Agency in relation to this vacancy.
"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion