Customer Service Administrator

Posted on Dec 10, 2018 by Anonymous

Epsom, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
£25k - £25k Annual
Full-Time
34746 - Customer Service Administrator

My client is looking for a Customer Service Administrator to join an existing fast paced company, working within a premium brand that offer a luxurious working environment as well as offering progression to those who want it. They are looking for a candidate who will provide first class customer service by handling customer enquires from the initial enquiry through to the resolution.

Location: Burgh Heath

Salary: £25,000

Hours: Monday to Friday 09:00 - 17:30, 1 in 3 Saturdays 09:00 - 13:00 (you get this time back in lieu in the week)

Key duties:

* Liaising with customers to handle and resolve their enquiries and complaints
* Handling, processing and explaining certificate of conformity requests
* Handling the customer enquiries through telephone, web chat and via email
* Providing administrative assistance for the team
* Liaising with key stakeholders
* Documenting customer case notes on Compass case management system
* Contact with the police when needed as well as companies in different countries
* Having a customer first mindset
* Assisting centres in VIN plate replacements
* Provision of relevant documentation for customers, dealerships and stakeholders
* Congestion charging documentation
* Ensuring the database is updated correctly

Key requirements:

Essential:

* Strong attention to detail
* High level of Customer Service
* Disciplined
* Excellent communication skills
* Computer literate

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

Reference: 597648772

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