Customer Service Advisor

Posted on Dec 18, 2018 by Anonymous

Ashby-de-la-zouch, Leicestershire United Kingdom
Call Center & Customer Service
Immediate Start
£7 - £8 Annual
Full-Time
Customer Advisors wanted - Start date 7th January.

Our client, an established outsource customer service contact centre based in Ashby de-la-zouch, are recruiting for a number of Customer Service Advisors to match increased client requirements.

As a Customer Service Advisor in this fast paced, ever changing working environment. Successful candidates will be able to demonstrate:

- Excellent communication skills, both written and verbal

- The ability to prioritise a customer's needs

- Good problem solving skills to ensure all customers receive a great level of service

- Reliability - poor attendance & lateness have a direct impact on your team's ability to perform to the required level

- A decent level of computer literacy

It would be advantageous, but not essential, for candidates to;

- Having experience as a Customer Service Advisor in a similar contact centre environment

- Have experience as a Customer Service Advisor in dealing with customer complaints

- Have an understanding of the Microsoft Office Package

Responsibilities and Duties

Working on behalf of a national railway transport company as a Customer Service Advisor providing customers with the support that they require. Customer Service Advisor Job responsibilities include:

- Handling of customer feedback

- General enquiries relating to train timetables

- Giving customers support with any queries or problems

- Complaint handling

- Updating/ maintenance of the customer database

If this sounds like you, we want to here from you! Please do not wait to apply. We are anticipating a high volume of interest in these Customer Service Advisor openings.

If applying for this position, you would need to be fully flexible for 5 days a week between Monday-Sunday:

Full Time Hours range from: Operating hours are 7am-10pm ( 8 hour shifts) - The core operating hours are from 7am-7pm but there will be the occasional 10pm shifts which you will be notified about in advance.

The training will be full time for 2 weeks.

- Each successful candidate will be required to go through an internal credit and DBS check

Reference: 597648756

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