Customer Care Coordinator

Posted on Dec 15, 2018 by Anonymous

Camberley, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
£20k - £24k Annual
Temporary
Working in this busy, fast-paced customer care department, you will deal with customer queries received by telephone or written correspondence and coordinate and implement all actions in a timely and professional manner in line with policies and procedures. Liaising with landlords, estate agents, site managers.

* Ensure customer information is logged, responded to and up to date.

* Ensure record is made of customer telephone calls and emergencies are responded to immediately

* Issue instructions to Customer Care Operatives as appropriate.

* Follow up on all outstanding works and take appropriate action to ensure works wherever possible are completed within service level agreement.

* Complete administration duties.

* Ensure that every customer receives customer care welcome pack upon completion.

* Ensure that day courtesy calls are made to new customers, log any defects identified and that systems are updated in preparation for director calls

* Review as appropriate, materials required by Customer Care Operatives & Customer Care office supplies ensuring accurate recording of purchase orders and invoices.

* Raise cheque requests with accounts as requested by Senior Coordinator or Head of Customer Care ensuring relevant correspondence and recording are completed.

* Ensure all invoicing & contra charging activity is recorded

* Ensure any accidents, or potential risks are reported to a manager immediately. Accidents must be accurately recorded in the accident record book.

If you do not hear from a Consultant within two weeks of submitting your application, then unfortunately on this occasion your application has been unsuccessful

Reference: 597648748

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