Claims / Call Handler x2
Posted on Dec 11, 2018 by Anonymous
£8.10 per hour
Temp to Perm
Part Time - 24 hours per week
Our client is an established Loss Adjustors firm, based in Cardiff City Centre. They currently have a need for Claim/Call Handlers to work within the Home Emergency department.
The Claim/Call Handler will be responsible for receiving inbound calls from clients who wish to make insurance claims. You will then need to input all relevant data onto the database, and pass the call on to the relevant department.
You will have / will be:
• Exceptional customer service skills to enable you to deal with Clients, Brokers and
Policyholders -training will be provided
• A positive and pro-active attitude to exceeding client and customer expectations
• Excellent telephone manner
• Strong communication skills - both written and oral
• Accurate keyboard skills
• IT literacy
St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of 'Contractual Obligation;' the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of 'Legitimate Interest;' processing is necessary for the purposes of our legitimate interest to provide work-finding services.
St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared.
As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.
As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services.
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