Administrator/ Help Desk

Posted on Dec 18, 2018 by Anonymous

Woking, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £22k Annual
Full-Time
Our client is looking for an administrator/help desk coordinator to work in their corporate ground contract, based in Woking

This is a full time role and the salary is dependant on experience.

Responsibilities

To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
To accurately record day to day information.
To ensure that the engineer days are optimised to drive maximum productivity from the team.
Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
Undertake project work as and when required.
Prepare quotes to customers and clients.
Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
Ensure all jobs are completed within the required response times and costs.
Deal with communications in a professional and prompt manner.
Ensure non productive time is accounted for on system.
Escalate issues with specific jobs, clients or engineers promptly.
Ensure full audit trails are maintained and evidenced where required.

What we are looking for

Have experience working within a service delivery or contact centre.
Process strong IT skills.
Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
Work effectively under pressure within a busy and diverse environment.
Show a creative approach to analysing and solving problems using technology and reported information.
Adhere to process and compliance requirements.
Work well as part of a team.

Additional information:

20 - 23 days annual leave
Contribution Pension

If this is of any interest to you please apply with your CV or call Kieran on (Apply online only)

Reference: 597648716

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Anonymous