Fraud Advisor

Posted on Dec 15, 2018 by Anonymous

West Midlands, West Midlands United Kingdom
Call Center & Customer Service
Immediate Start
£17.2k - £18.2k Annual
Full-Time
Fraud Advisors Required

***START DATE 15TH JANUARY 2019***

*** Full time (40 hours per week) shifts are on a rota basis between 8am - 8pm Monday to Saturday and 9am - 5pm Sunday***

***£17,160 per annum, increasing to £18,158 per annum after 12 months***

Interaction Recruitment are currently looking for fraud advisors to work for one of our very reputable outsourcers based in Coventry. Our client is a market leader in their industry and offer a range of financial services to a number of high profile banks and financial institutions across the globe; due to expansion they are now looking for talented and experienced individuals to join their fraud advisors team. Based in the Coventry area, the client offers a state of the art work environment with a number of on-site incentives including free car parking, subsidised canteen and a modern and spacious working space where each agent will be given their own desk.

Role outline

· Taking inbound calls from customers who feel their account has been subject to fraudulent activity

· Making outbound calls to account holders you feel may have had some type of fraudulent activity occur on their card

· Spotting anomalies in data which could be a sign of fraud

· Establishing with clients their spending history and patterns

Package

· Starting salary of £17,160

· Working hours on a 3 weekly rota basis (candidates must be flexible between 8am-8pm

Requirements

· Previous financial contact centre experience preferable but not essential

· Good understanding or interest in financial services

· Logical and analytical thinker

· Ability to solve complex problems and spot trends and patterns in data

· Call centre experience is extremely beneficial

· Excellent customer service skills

· Exceptional communication skills

All applicants will be required to successfully pass a criminal record check and a credit file check in order to work with this company.

If this is a role that appeals to your current needs and you meet all of the required criteria then have no hesitations in applying for this role today! Send your CV to or call (Apply online only) to discuss further

Reference: 597648707

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