Chief of Customer Success
Posted on Dec 10, 2018 by Anonymous
We are currently seeking a Chief of Customer Success to work for our client, a growing Technology Company based in Leeds City Centre. Your role will be focused on the strategic implementation and support for key company clients. As the Chief of Customer Success, you will be instrumental in the company growth plans and implementing change. Your role will have direct leadership duties and will report directly to the company CEO. This is an excellent opportunity for a Implementation Manager who is looking for an exciting step up in their career, or an individual looking for a new challenge within a dynamic and leading company.
As the Chief of Customer Success, you will be responsible for:
* Taking ownership of the implementation strategy and customer support
* Coaching and developing key members of the Team and championing talent within the company
* Monitoring and driving implementation targets and project delivery times
* Implementing sustainable processes and resources
* Working closely with multiple stakeholders to support with new business tenders
* Using customer feedback to create ideas and drive change
* Reporting and product analysis
To be considered for this role, you must demonstrate:
* A proven career history within the Technology/Software industry
* Experience implementing systems and processes
* Experience managing and growing teams
* Previous coaching and development skills
* An ability to work in a fast-paced and evolving environment
* Excellent communication and analytical skills
* Tech-Savvy in approach and interests
In return the company will offer a vibrant and modern office environment in Leeds City Centre. 25 days holiday, Macbook Air, free breakfast and snacks in the office, Friday beers and multiple social events.
If you feel that you have the right skills and company ethos, please call Rachael to discuss further or send your CV straight away!
If you have not heard back within 7 working days, sadly your application has been unsuccessful at this time