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Service Desk Analyst

Posted on Dec 10, 2018 by Beacon Hill Staffing Group

Independence, OH 44131
Information Technology
Immediate Start
Annual Salary

Beacon Hill Technologies has an opportunity for a Service Desk Analyst with our client located in Independence, Ohio.


  • Provides technical assistance and support for incoming queries and issues related to desktop configurations, applications and peripherals.
  • Walk customers through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Ensure proper recording, documentation, escalation and/or resolution of all work.
  • Assists senior specialists in creating materials for end-user frequently asked questions and knowledge base artifacts.
  • Proactively coordinates asset life cycle maintenance by procuring, deploying, maintaining and retiring personal computer hardware, software and peripherals.
  • May serve as secondary IT security administrator responsible for granting proper access privileges.
  • Assist other IT Teams on projects/tasks not directly relating to end-user support.


  • Associates or Bachelor's degree in technical or business discipline; technical degree preferred.
  • 1-3 years' experience in Desktop Systems, including configuring PC hardware and peripherals, software installations in Local Area and Wide Area Networks and Windows 7/8/10 configuration and diagnostics.
  • ITIL or other service desk certification strongly desired.
  • Advanced troubleshooting and multi-tasking skills; exercise patience and professionalism during stressful situations.
  • Strong interpersonal and active- listening skills with ability to work in a team-oriented/collaborative environment.
  • Excellent organizational and analytical skills.
  • Understanding of network topologies desired.
  • Ability to maintain confidentiality with sensitive internal and external information.
  • Provide Help Desk support line coverage and participate in the on call after hours support rotations.

Reference: 597472696

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