Program Manager - Communications & Knowledge Management
Posted on Dec 9, 2018 by Workday
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The main function of the Communications & Knowledge Management Program Manager is help champion effective and coordinated communications and knowledge sharing across the Workday Global Services Operations (GSO) organization, so that the organization's processes, procedures, know-how, information and experience is communicated to the right audience, at the right time, and that this knowledge is readily available and easy to locate at the point of action.
Key responsibilities include:
Act as a liaison with the Services Communication & Knowledge Management Lead to implement GSO communications and content / knowledge management strategy
Curate content for the internal GSO organization communication
Implement Services knowledge distribution policies and encourage use of the new practices
Ensure GSOs organizational initiatives and projects are successfully communicated to employees and stakeholders
Responsible for participation on Disaster Recovery team and maintaining program communication documentation
Monitor Customer Alerts for potential action for Services teams
Responsible for representing GSO on cross-functional communication projects across Services as needed