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Program Manager - Communications & Knowledge Management

Posted on Dec 9, 2018 by Workday

Pleasanton, CA 94566
Engineering
Immediate Start
Annual Salary
Full-Time


Join our team and experience Workday!




It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.




Job Description


The main function of the Communications & Knowledge Management Program Manager is help champion effective and coordinated communications and knowledge sharing across the Workday Global Services Operations (GSO) organization, so that the organization's processes, procedures, know-how, information and experience is communicated to the right audience, at the right time, and that this knowledge is readily available and easy to locate at the point of action.




Key responsibilities include:




  • Act as a liaison with the Services Communication & Knowledge Management Lead to implement GSO communications and content / knowledge management strategy


  • Curate content for the internal GSO organization communication


  • Implement Services knowledge distribution policies and encourage use of the new practices


  • Ensure GSOs organizational initiatives and projects are successfully communicated to employees and stakeholders


  • Responsible for participation on Disaster Recovery team and maintaining program communication documentation


  • Monitor Customer Alerts for potential action for Services teams


  • Responsible for representing GSO on cross-functional communication projects across Services as needed


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Reference: 597317963