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IT Business Support (m/f/d)

ITech Consult

Posted on Jul 23, 2022 by ITech Consult

Basel, Switzerland
15 Aug 2022
Annual Salary

IT Business Support (m/f/d) - tech support/configuration/Windows server/Database maintenance/System security/German

For our client based in Basel, we are looking for a highly qualified IT Business Support.

PTDC is looking for a IT business support role in the laboratory environment. This role is supporting PTDC to enable smooth IT projects and services for colleagues in Small Molecules Technical Development. You will be directly working with customers, scientists, service providers and IT, by directly supporting the business with troubleshooting, by supporting them in getting their IT requests fulfilled or by consulting them to specify their needs in IT language.

Tasks & Responsibilities

  • Provide on-site assistance for IT systems used with Lab Instruments
  • Troubleshoot and exclude obvious reasons, help with precise ticket routing and description
  • Monitor tickets and work with IT to prioritize
  • Escalate on behalf of the business
  • Collect requirements for smaller enhancements that are not a project
  • Speak with the business to understand their needs
  • Translate into IT language and actions
  • Ability to determine IT needs and train end-users
  • Ensure that tickets are followed in the IT process and resolved in a professional manner
  • Prioritize and manage many open cases at one time
  • Monitor the resolution progress and step in if required
  • Ensure that documentation is delivered
  • Collect information from the customers to be able to purchase additional equipment or licenses
  • Track and inventories

Must haves:

  • Min. Bachelor's degree in electronics, engineering, computer sciences or similar technical degree required. Equivalent combination of education and experience accepted
  • Min. 3-5 year' experience with the Software of Laboratory Equipment as IT Troubleshooter and Supporter (Technical Support Experience)
  • Hands-on experience with Microsoft Windows, software, network, configuration, and hardening options
  • Strong experience in implementation, installation, troubleshooting (and read logs) and configuration of software and IT solutions such as Windows Server 2008 and Windows Server 2012 or similar
  • Advanced knowledge of database maintenance and system security
  • In-depth knowledge of computer hardware, software, and Information Security and Data
  • Fluency in German and English language is an absolute MUST
  • Exceptional interpersonal and communication skills with ability to communicate with different stakeholders
  • Open, friendly, service-oriented

Nice to haves:

  • Experience with Laboratory System interfaces is preferred
  • Work experience in IT for Pharma/Biotech industries will be a plus
  • Knowledge of the specialties around scientific software and pharma lab equipment are an advantage
  • Knowledge and experience of Roche platforms and tools eg ServiceNow is a plus
  • Knowledge of best practices around management, control and monitoring of server infrastructure
  • ITIL knowledge and IT processes (incident, change management), with ITIL Certificate

Reference No.: 921756SGR
Role: IT Business Support
Industry: Pharma
Location: Basel
Workload: 100%
Start: 15.08.2022
Duration: 12++
Deadline: 24.07.2022

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert.

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT and Life Science candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference: 1677618663

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