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Customer Experience Consultant

Gazelle Global Consulting

Posted on Jul 16, 2022 by Gazelle Global Consulting

Brussel, Belgium
Immediate Start
Annual Salary

One of my market leading client is urgently looking for a Customer Experience Consultant to join their team in Brussels, Belgium.
Are you a Digital Marketing Consultant who can combine business and digital marketing know-how, with operational expertise to build outstanding experiences for our customer's customer?

What you will do:

  • Design, plan and execute workshops and working sessions with customers
  • Design and run customer research sessions (eg focus groups, journey mapping sessions, interviews, etc.). Plus, carry our audits & heuristic reviews
  • Translate customer needs, pain points and opportunities into actionable recommendations for journey optimisation
  • Work collaboratively with a multi-disciplinary team (ie, Strategists, Business Analysts, Designers, Developers, etc.) to gather, understand and decode business requirements to inform project scope and objectives
  • Bring ideas to life through a variety of visual means (eg, scamping, wireframing, prototyping, etc.)
  • Provide delivery oversight across design and development sprints
  • Help drive projects forward, always championing the customer experience
  • Translate customer needs into business requirements
  • Understand and interpret customer experience measurements
  • Develop operational plans to deliver great customer experiences
  • Have experience with leading facilitated sessions in customer journey mapping and service blueprinting

What you need:

  • The ideal candidate has 5+ years of CX in customer journey, customer blueprinting or human centered design
  • Knowledge and implementation of core CX efforts end-to-end, including customer research, strategy, vision, design, development, testing, and associated change management practices
  • A portfolio showing end-to-end customer experience projects across multiple platforms (predominantly digital) inc. research, wireframes, prototypes, and customer validation
  • Experience & understanding of various design processes including full HCD/lean/agile
  • Excellent verbal/written presentation and communication skills
  • Able to manage client/stakeholders and skilled in balancing customer and business needs
  • Must have proficiency in Dutch & French - must be able to converse and write in both

My client offers:

  • Broad range of activities, tasks and projects
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits

Does this sound like you?
If you want to be involved with a fast-paced environment with an employer that offers a generous competitive salary and professional growth, then this position is a perfect match for you. Limited slots available, Please send me your CV immediately!

Reference: 1670758205

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