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IT Process analyst/designer - Technical writer

Base 3

Posted on Jul 16, 2022 by Base 3

Brussel, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

We are looking for a process designer/technical writer that:

  • will detail and document different processes
  • contribute to user acceptance testing efforts of the tools supporting these processes
  • contribute to build and maintain training material

You work under steer and accountability of the Epic Delivery Owner, with whom you work closely in a spirit of trust, empowerment, and transparency. You act as his advisor, and armed wing. You meet him/her regularly (preferably face-to-face) and make sure you are constantly aligned on current situation, vision, and priorities.

As a member of the IT Group Methodology Team:

  • You co-create a standard approach and share best practices with the different Process Managers
  • You maintain solid knowledge and understanding of all documented processes and help your peers keep knowledge and understanding of your process. When needed, you act as a backup for your peers (T Shaping)
  • You participate to the ceremonies/meetings of team

Technical skills

  • Have experience as a process designer and technical writer in a IT delivery context
  • Have knowledge of ServiceNow (optional)
  • Are familiar with the concepts of Change Management and understand the building blocks of successful change for an individual (ADKAR)

Note: This role has been assessed as Inside IR35 which affects only UK resident candidates

Reference: 1670156288

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