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Governance/Compliancy & Service Delivery Manager

Source Technology

Posted on Jul 15, 2022 by Source Technology

Brussel, Belgium
Immediate Start
Annual Salary

Governance/Compliancy & Service Delivery Manager
Location: Brussels/Berlin
Onsite/Remote: Hybrid
Start Date: 5th September 2022
End Date: 29th February 2024
Option to extend: YES!

Our Client is a known electricity provider in Belgium. Their Server Team is looking for a Governance/compliancy & Service Delivery Manager to support the IT Infrastructure Operational teams and to increase the quality of the Services delivered for the client's internal customers. This is a combined function. As a The Governance/Compliancy & Service Delivery manager, you will assist and support the Server Team competence Centre leads and will report to the Server Team Responsible.


  • Owning and managing the Server team portfolio (offered services)
  • Being the Spoc to Stakeholders for the evolution of client's portfolio
  • Being the Spoc for Internal and External organized audits
  • Follow up on new and existing regulations (Legal) both for Belgium and Germany
  • Traveling to Germany max 4x per month
  • Translate these into processes/workflows within the organization
  • Monitor and report on these processes
  • Financial, Security, Availability readiness, Licenses
  • Being responsible for emergency (Disaster recovery) procedures
  • Creation, evolution, testing, reporting
  • Monitor - follow up on Service Level Agreements
  • Further develop of SLA's, Service requests & incident workflows
  • Follow up on escalations (after incidents for ex)
  • Identification of recommendations for necessary adjustments as well as initiation of suitable measures in regards to service delivery and compliancy
  • Responsibility for improvement plans and ensuring that these are regularly checked and further developed for one or more complex IT services
  • Provision and analysis more relevant Reports (eg evidence of performance, controlling, compliancy etc ) including presentation of results as well as process initiation of measures, participation in the continuous improvement of service delivery standards (SIP)


  • Wide understanding of IT infrastructure services in an Enterprise environment.
  • A bachelor (or master) degree
  • Strong experience with ITIL disciplines.
  • Strong customer oriented mentality
  • Strong communicating skills and excellent command of English (German, French or Dutch are a plus

For more information or to apply, reach out to Ludwina Gadelkareem from Source Technology (SGI)

Reference: 1669187477

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