Governance/Compliancy & Service Delivery Manager

Governance/Compliancy & Service Delivery Manager
Location: Brussels/Berlin
Onsite/Remote: Hybrid
Start Date: 5th September 2022
End Date: 29th February 2024
Option to extend: YES!

Our Client is a known electricity provider in Belgium. Their Server Team is looking for a Governance/compliancy & Service Delivery Manager to support the IT Infrastructure Operational teams and to increase the quality of the Services delivered for the client's internal customers. This is a combined function. As a The Governance/Compliancy & Service Delivery manager, you will assist and support the Server Team competence Centre leads and will report to the Server Team Responsible.

Responsibilities:

• Owning and managing the Server team portfolio (offered services)
• Being the Spoc to Stakeholders for the evolution of client's portfolio
• Being the Spoc for Internal and External organized audits
• Follow up on new and existing regulations (Legal) both for Belgium and Germany
• Traveling to Germany max 4x per month
• Translate these into processes/workflows within the organization
• Monitor and report on these processes
• Financial, Security, Availability readiness, Licenses
• Being responsible for emergency (Disaster recovery) procedures
• Creation, evolution, testing, reporting
• Monitor - follow up on Service Level Agreements
• Further develop of SLA's, Service requests & incident workflows
• Follow up on escalations (after incidents for ex)
• Identification of recommendations for necessary adjustments as well as initiation of suitable measures in regards to service delivery and compliancy
• Responsibility for improvement plans and ensuring that these are regularly checked and further developed for one or more complex IT services
• Provision and analysis more relevant Reports (eg evidence of performance, controlling, compliancy etc ) including presentation of results as well as process initiation of measures, participation in the continuous improvement of service delivery standards (SIP)

Skills:

• Wide understanding of IT infrastructure services in an Enterprise environment.
• A bachelor (or master) degree
• Strong experience with ITIL disciplines.
• Strong customer oriented mentality
• Strong communicating skills and excellent command of English (German, French or Dutch are a plus

For more information or to apply, reach out to Ludwina Gadelkareem from Source Technology (SGI)