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SAP Operations Cross Co-Ordinator(Customer - Vendor)

WA Consultants

Posted on Jul 14, 2022 by WA Consultants

Stockholm, Sweden
IT
1 Sep 2022
Annual Salary
Contract/Project

SAP Infra Operations Cross Coordinator, required for a large fashion retail client on a six month (primarily remote) contract.

Role:

As a skilled Cross Coordinator with the ability to navigate and build relationships across the organization, you will need a broad knowledge of IT infrastructure to support the Run Service SAP Tech that provides availability and stable operations of SAP infrastructure for theclient. Run Services SAP Tech manages and control the technical delivery provided from our vendor of SAP Platform including handling of incidents and monitoring. We are fulfilling capacity needs and non-functional requirements and with Cross Collaboration in Business Tech ensuring efficient management of incidents, problems, and changes. We are performing deploy to SAP Platforms production environments to secure segregation of duty. Providing and enables development in Business Tech for improved customer experience supporting new initiatives and business development on the SAP Landscape.

Responsibilities:

As a SAP Infra Operations Cross Coordinator you will be an ambassador for our area and work in a cross dependent delivery. You will continually look for areas of improvement in service delivery and drive improvement work together with other team members and vendors. You will create and maintain a good relationship with our main internal contact areas and users and with our main external supplier. You will also drive continuous service improvement together with other teams both within IT and the teams from our main supplier.

Other tasks include:

Monthly Operations meeting with our vendor for follow up on SLA and KPI

Weekly Operations meetings for status and escalation

Maintenance plans for all the solutions and environments in the area are created and followed up

Prioritize and report on operational work tasks within this delivery area

Securing and commitment in continuous improvement of our internal and external processes, routines, tools, competence, WoW and Services within the delivery area

Work in both Service Now for follow-up of Incidents, Problems, Changes and in Jira Cloud for steering and control of tasks for new initiatives and Business Development delivered by HCL

Maintaining and update Product Team information on SharePoint site

Required Experience:

- Technical and functional SAP knowledge as well as broad overall experience of SAP.

- Good at developing and working in cross collaboration challenges.

- You are driven, being motivated and interested in working in a dynamic environment with constant changes.

- You have a broad knowledge of IT infrastructure and excellent communication skills with fluency in English.

- Experience from working with Application Operations & support in a large IT organization

- Experience and good knowledge of ITIL and ITSM (Service Now)

- Experience and good knowledge of Jira and Atlassian

- Experience of participating in technical projects

- Experience of working with external vendors and managed service

- Experience of working with outsourced solutions

- Being customer oriented/focused

To arrange an interview, please email Cv to (see below)

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

Reference: 1668546107

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