Service Delivery Manager - Brussels - 12 months

Service Delivery Manager - Brussels - 12 months

One of our important clients is looking for a Service Delivery Manager based in Brussels for a 12-month contract. The day rate is negotiable.

Please find the description below:

Responsabilities:

• Owning and managing the Server team portfolio (offered services)
  • Being the spoc to our Stakeholders for the evolution of our portfolio

• Follow up on new and existing regulations (Legal) both for Belgium and Germany
  • Translate these into processes/workflows within our organization
  • Monitor and report on these processes

• Being the Spoc for Internal and External organized audits
  • Financial, Security, Availability - readiness, Licenses .

• Being responsible for emergency (Disaster recovery) procedures
  • Creation, evolution, testing, reporting

• Fulfilling the role as Service Delivery & Compliancy mgr
  • Monitor - follow up on Service Level Agreements
  • Further develop of SLA's, Service requests & incident workflows
  • Follow up on escalations (after incidents for ex)
  • Identification of recommendations for necessary adjustments as well as initiation of suitable measures in regards to service delivery and compliancy
  • Responsibility for improvement plans and ensuring that these are regularly checked and further developed for one or more complex IT services
  • Provision and analysis more relevant Reports (eg evidence of performance, controlling, compliancy etc ) including presentation of results as well as process initiation of measures, participation in the continuous improvement of service delivery standards (SIP)

Requirements:
Technical skills

Mandatory:

• Having a good and wide understanding of IT infrastructure services in an Enterprise environment.
• A bachelor (or master) degree.
• Strong experience with ITIL disciplines.

Non-technical skills

• Proven Governance and Compliancy experience (> 3 year) in enterprise organizations ( > 500 users).
• Full pro-active working approach (you identify issues on your own, propose solutions and coordinate the resolution).
• Strong customer oriented mentality.
• Strong teamwork skills and must be able to work independently.
• Strong communicating skills.
• Languages: English

To be considered, please send me your latest CV and I will call you for more details.