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Service Delivery Manager - Brussels - 12 months

Octopus Computer Associates

Posted on Jul 14, 2022 by Octopus Computer Associates

Brussel, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

Service Delivery Manager - Brussels - 12 months

One of our important clients is looking for a Service Delivery Manager based in Brussels for a 12-month contract. The day rate is negotiable.

Please find the description below:

Responsabilities:

  • Owning and managing the Server team portfolio (offered services)
    • Being the spoc to our Stakeholders for the evolution of our portfolio
  • Follow up on new and existing regulations (Legal) both for Belgium and Germany
    • Translate these into processes/workflows within our organization
    • Monitor and report on these processes
  • Being the Spoc for Internal and External organized audits
    • Financial, Security, Availability - readiness, Licenses .
  • Being responsible for emergency (Disaster recovery) procedures
    • Creation, evolution, testing, reporting
  • Fulfilling the role as Service Delivery & Compliancy mgr
    • Monitor - follow up on Service Level Agreements
    • Further develop of SLA's, Service requests & incident workflows
    • Follow up on escalations (after incidents for ex)
    • Identification of recommendations for necessary adjustments as well as initiation of suitable measures in regards to service delivery and compliancy
    • Responsibility for improvement plans and ensuring that these are regularly checked and further developed for one or more complex IT services
    • Provision and analysis more relevant Reports (eg evidence of performance, controlling, compliancy etc ) including presentation of results as well as process initiation of measures, participation in the continuous improvement of service delivery standards (SIP)

Requirements:
Technical skills

Mandatory:

  • Having a good and wide understanding of IT infrastructure services in an Enterprise environment.
  • A bachelor (or master) degree.
  • Strong experience with ITIL disciplines.

Non-technical skills

  • Proven Governance and Compliancy experience (> 3 year) in enterprise organizations ( > 500 users).
  • Full pro-active working approach (you identify issues on your own, propose solutions and coordinate the resolution).
  • Strong customer oriented mentality.
  • Strong teamwork skills and must be able to work independently.
  • Strong communicating skills.
  • Languages: English

To be considered, please send me your latest CV and I will call you for more details.

Reference: 1668377065

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