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Claims Investigation Team Leader

Posted on Dec 25, 2018 by Claims Recruitment Services

Haywards Heath, Sussex United Kingdom
Immediate Start
£36k - £36k Annual

Claims Investigation Team Leader

Haywards Heath

£30,000 to £36,000

Our client, a highly respected insurance organisation based in Haywards Heath, is currently looking for a Claims Investigation Team Leader.

Working within the Third Party Claims department, the successful candidate will lead a team of Claims Fraud Investigations, ensuring that all suspect motor claims are fully investigated.


  • Ensuring delivery of the third party claims business plan and claims investigations targets.
  • Carrying out management duties, including audits, driving / monitoring performance and leading your team.
  • Overseeing the regular review and management of the relevant departmental procedures in relation to claims fraud investigations.
  • Assisting the team with any technical queries, handling more complex claims, as necessary.
  • Liaising with key legal and investigation suppliers to ensure the delivery of service standards.
  • Providing regular reports to the Personal Injury Operations Manager on the status of KPIs and SLAs.
  • Working closely with other Claims teams, especially Personal Injury, Credit Hire and Intelligence.


  • Extensive motor personal injury claims experience.
  • Extensive claims fraud investigation experience.
  • Experience of managing a team of technical Claims Handlers.
  • Experience in supplier relationship management.
  • Solid experience of auditing claims files.
  • Strong leadership and people management skills.
  • Excellent communication skills, both verbal and written.

Keywords: Claims Team Leader; Claims Investigation; Fraud Claims; Personal Injury Claims; Motor Claims; Technical Claims Handlers; Third Party Claims; Motor Fraud; Fraud Investigation

Reference: 589412302