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Junior Support Engineer

WDS Global Limited

Posted on Jul 5, 2022 by WDS Global Limited

Brussel, Belgium
Immediate Start
€260 - €260 Daily

Job Title: Junior Support Engineer

Job Type: Contract

Job Location: Brussels

Contract Rate: Euro 260 per day

Contract Length: 12 Months with Multiple extensions

Our Client, one of the world s foremost IT Consultancies, is looking to recruit a Contract Junior Support Engineer to join their client in Brussels.

Good to have:

• ITIL foundation certified (and proven experience with ITIL processes).

• Experience in agile projects in relation with the following development, continuous integration and quality tools: GIT, Maven, Eclipse, JIRA, Bamboo, Fisheye, Crucible, Confluence

• Knowledge and experience on search engines

• Knowledge of JEE technology platform and specifically in the following standards and at least one of the related implementations: JAX-WS, JAXRS, JMS, AOP, EJB, JSR303, JPA2, Servlet 2.3 -> 3.0

Description of tasks:

• Log, categorize and prioritize incidents, requests, problems and changes

• Perform troubleshooting, answer user queries, search the root cause of problems and implement changes

• Resolve Incidents, Requests, Problems

• Escalate the tickets to the correct high level of service support where needed

• Contribute to maximizing first-line resolution (coaching, maintaining knowledge base, recording findings from the resolution of incidents for future use etc.)

• Ensure the availability of the service and systems by doing End-to-End monitoring

• Control service and systems capacities

• Ensure that the required security level is maintained

• Participate in continuous deployments of the new releases in both Acceptance and Production environments

• Participate in some project activities, like writing administrative, Installation, user guides

• Participate in creating step by step Standard Operational Procedures

• Perform automation scripting

This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!

Reference: 1656695764

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