Information Technology Assistant
Posted on Jul 4, 2022 by Human Rights Campaign
The Information Technology Assistant reports directly to the Associate Director of Information Technology and is responsible for providing administrative support for members of the IT dept.
- Monitor voicemail, e-mail, messages, and related information for IT support inquiries.
- Manage shipment and tracking of equipment to and from the IT office.
- Occasionally take calls and memos as well as manage meeting calendars.
- Assist with managing and providing help for basic Help Desk calls.
- Manage all organization room calendars.
- Provide account support and ordering of mobile phones for HRC, including adding, removing, changing accounts and new or replacement phone orders for staff.
- Assist the IT dept in the processing of invoices.
- Partner with the HR team to ensure that new staff and interns complete IT forms and receive all needed IT equipment.
- Work with the Operations team to ensure Intranet info pages are kept accurate and up to date.
- As needed, work with other members of the IT team to set up and ensure events in the building run smoothly.
- Assist in setting up AV equipment for other related events in the building.
- Work closely with other IT staff to set up new and existing office spaces with the proper IT equipment.
- Other duties as assigned.
- Bachelor's degree (or equivalent work experience) with one to two years' relevant administrative work experience in a professional environment preferred.
- Strong skills with Microsoft Office applications (Word, Excel, and PowerPoint) and Google Apps (Gmail, Google Docs and Drive).
- Knowledge of Zoom Webinars and Zoom Meetings platforms preferred.
- Excellent customer service and verbal communication skills as well as strong written communication skills.
- Exceptional attention to accuracy and detail is required.
- Problem solving skills, and ability to manage multiple assignments simultaneously while meeting tight deadlines.
- Ability to function both independently and as a team member required.
- Communication, discretion, and interpersonal skills are a necessity.
- Personal interest in and commitment to LGBTQ rights.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
The HRC Staff Tier Structure is available on the HRC Staff Intranet