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Manager, Retention (Upgrade/Downgrade) Marketing

Posted on Jul 3, 2022 by Workforce Logiq

Newark, NJ
Admin & Secretarial
Immediate Start
Annual Salary

Workforce Logiq by PRO Unlimited is currently seeking a Manager, Retention (Upgrade/Downgrade) Marketing for a temporary assignment for a top client in Newark, NJ. This position can be performed Hybrid or 100% remote. This client does require a candidate be fully vaccinated to work onsite.

The Hiring Manager is seeking a highly innovative, data-driven, customer-focused marketing manager to drive and own its retention efforts by helping to match customers to the best membership plan for them via upgrade and downgrade initiatives. The person in this role will lead the charge to ensure that every member is properly nurtured throughout their member lifecycle, with particular focus on best customer/engagement programs, and upgrade/downgrade strategies that will drive lifetime value.

Our ideal candidate is enthusiastic, motivating, influential and has a passion for leveraging data insights into creative campaigns, communications, and programs that will add substantial value to the membership experience. They should also have experience collaborating cross-functionally, with teams including marketing operations, creative, data science, and product.


Deliver and work cross-functionally with marketing operations on omni-channel, retention-driving initiatives and campaigns across email, push notifications, site, app, social, and other channels and devices, as relevant

Develop campaign briefs and partner with creative team to create assets; oversee timelines from development to execution

Develop, implement and continue to optimize high impact upgrade, downgrade strategies and lifecycle programs based on insights from analytics and modeling.

Collaborate with data science teams to develop new and optimize existing models to target appropriate audiences.

Create, execute, and continually optimize a data-informed testing plan for member marketing. Measure and report on results of marketing efforts assessing results against relevant KPIs and size opportunities for scale.

Evaluate end-to-end customer experience across multiple channels (web, social, and strategic partners) and turn learnings into actionable next steps

Lead efforts to create, maintain and improve analysis and reporting related to member engagement, retention, and churn

Partner with global teams to share best practices and collaborate on initiatives where applicable


3+ years of work experience in digital marketing

Retention marketing experience in lifecycle programs, segmentation and automation strategy. Subscription business model and/or retail organization experience a plus.

Experience with upgrades and downgrades is a plus

Strong ability to assess competing priorities and multi-task

Ability to quickly learn and navigate several internal processes, procedures, as well as data and content management system

Proven ability in synthesizing and interpreting data and customer insights into successful marketing strategies.

Strong strategy and analytics skills, with an advanced understanding of success metrics

Excellent verbal and written communication and presentation skills, plus ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level

Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class customer experiences

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Workforce Logiq by PRO Unlimited is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Reference: 73053733

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