Head of Operations - LFB

Head of Operations - London - Hybrid Working (2 days in office) - £600 per day//£75,000 FTC

Job Purpose

The Head of HR Operations is responsible for delivering a high-quality end-to-end employee life cycle service for all employees. The postholder will have a strong focus on continuous improvement and innovation, driving a customer-centric approach to HR delivery that responds to changing business needs.

Key Accountabilities

• Provide specialist expertise to AD People Services and to the organisations Senior Leadership team and Heads of Service on effective HR Operations delivery.
• leadership of an innovative, efficient and effective HR Operations function, specifically covering a wide range of customer driven services including HR Services, recruitment, and HR casework.
• Work closely with the People Services Leadership Team to focus on continuous improvement of HR operations to support the delivery of the organisation's people priorities of leadership; development and talent; wellbeing; employee engagement and diversity and inclusion.
• Support and maintain a culture of continuous improvement, value for money and organisational excellence, contributing to corporate priorities and the organisation's overall delivery aims.

For the first 12-18 months, the post holder will be heavily involved in the detailed design and transition to a new operating model for the HR function (of which this role is part of). As such, the exact responsibilities may change slightly.

Knowledge and Experience

• CIPD Qualification (Level 7) or equivalent experience with an excellent understanding of relevant Human Resources and employment law and legislation compliance
• Experience in reviewing HR Operations functions at a senior level to drive continuous improvement in customer service
• High level of knowledge and understanding of HR systems, ideally with experience of implementing new and innovative software.
• Experience of providing advice at a senior level on any aspect of the Operations function with credibility and resilience.
• Experience of staff management, development, training and motivation in a multi-disciplinary environment
• Successful delivery of and proven passion for an equality, diversity initiatives to support the achievement of core strategic objectives

Skills and abilities

• Committed to LFB's core behaviours of Compassion, Togetherness and Accountability
• Highly developed written and oral communication skills in order to write complex reports and briefings for LFC and City Hall.
• Effective interpersonal skills in order to develop and maintain effective working relationships at all levels and to demonstrate tact and discretion when dealing with sensitive issues.
• Ability to build partnerships and work across organisational boundaries.
• Ability to lead and motivate a team that performs to the highest standards.
• Show an open mind with the intellectual rigour to generate original ideas and develop practical solutions
• Ability to think and act strategically to develop practical, innovative and creative solutions to the management of strategic issues.
• Strong persuading and influencing abilities and an effective networker and relationship-builder.
• Good numerical skills in order to monitor budgets and to provide and interpret statistical information.
• Effective organisational skills in order to manage workloads and meet deadlines, as required.
• Ability to work effectively within a politically sensitive environment.
• Able to quickly establish rapport and credibility with managers and staff
• Strong analytical and critical reasoning skills including the ability to interpret statistical information.