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Service Delivery Coordinator

Posted on Jun 28, 2022 by CSG

Youngstown, OH 44512
Professional Services
Immediate Start
Annual Salary
Full-Time

Position Description

The Service Delivery Coordinator is the primary liaison between the company's internal logistic centers and CSG customers for telecom order requests. The position involves heavy levels of internal and customer facing (email/phone) communication. The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations.

Responsibilities

  • Coordinate with the logistic centers for the timely delivery of telecom parts to fulfill customer order requests.
  • Meet departmental objectives and report on progress as required.
  • Handle and resolve customer problems that are escalated for management attention.
  • Produce various reports for customer service management.
  • Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex order requests.
  • Interface directly with customers to communicate service statuses, issues, and responses to questions. The communication vehicles will be via email or phone calls.
  • Coordinate the packaging and shipping of telecom material for order requests.

Qualifications

  • Bachelors' Degree or equivalent experience
  • 2+ years telecom experience preferred
  • Excellent written and verbal communication skills
  • Effective time management and multi-tasking skills
  • Ability/willingness to operate in a fast-paced, demanding environment
  • Strong customer satisfaction skills
  • Analytical/critical thinking ability
  • Strong Microsoft Office suite (particularly Excel and Word) skills
  • Computer acumen

Rewards

  • Competitive compensation
  • Excellent benefits including medical and life insurance

Reference: 1646385073

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