This Job Vacancy has Expired!

Cisco Unified Communications Engineer

Ipsus Technologies Ltd

Posted on Jun 24, 2022 by Ipsus Technologies Ltd

Dublin, Ireland
IT
Immediate Start
Annual Salary
Contract/Project

Cisco Unified Communications Engineer provides technical services that support data and voice communications systems with the goal of maintaining a highly reliable communications systems.The ideal candidate will have previous experience in managing enterprise infrastructure and proven ability to ensure high levels of voice and network availability. This is a hands-on position the candidate must have the ability to handle multiple functions simultaneously and independently.

Responsibilities but not limited to

  • Design and execute plans to remediate voice and network risks and outages
  • Provide technical expertise and problem resolution for escalated requests
  • Prepare and maintain appropriate documentation of policies, processes and procedures
  • Manage deployment of infrastructure voice and network technologies consistent with corporate standards
  • Lead advanced troubleshooting efforts on voice, video and network infrastructure.
  • Work with technologies that include, but are not limited to, Contact Center Express (Unified CCX), Cisco Packaged Contact Center Enterprise (PCCE), etc.
  • Perform other related duties as assigned

Requirements

  • Expertise with Cisco Call Manager, Cisco Unified Communications Manager (CUCM), Contact Center Express (UCCX), Cisco Packaged Contact Center Enterprise (PCCE)
  • Must have excellent communication and customer service skills
  • Must be capable of multi-tasking in a high workload environment and have worked on large enterprise environments & complex projects
  • 5+ years' experience in a Cisco network architecture, engineering and support role with experience in network design, implementation and support of large Enterprise networks
  • Third Level Degree or related IT qualification or Cisco certifications preferred CCVP, CCDP, or CCIE

Reference: 1640793224

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