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Business Analyst

Posted on Jun 24, 2022 by Conduent

Anchorage, AK
Immediate Start
$0 - $0 Annual
About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Why Conduent:


You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team.


Work as a subject matter expert in one or more functional areas on a team configuring and supporting one of Conduent’s claim processing systems.  Account teams are based in several locations around the country, including but not limited to New Hampshire, North Dakota, Alaska, New Mexico, etc.  We are looking for individuals with expertise in areas as diverse as claim adjudication, third party liability, benefit plan configuration, reference data capture, member enrollment or provider enrollment/credentialing. Travel is limited and staff, unless local to the account, work remotely.  Teams are comprised of local, onshore remote staff and offshore remote staff supporting all facets of the system development life cycle.



We need someone who can: 

Work closely with the MMIS Team and Operations Team on various systems including Provider and Claims and the associated nightly/daily batch processes ensuring 24/7 operations.

To be successful, the Technical Business Systems analyst must be a seasoned, experienced professional with a full understanding of systems analysis, production support, batch cycle processing, quality assurance, report development, query development, requirements gathering and documentation creation.

Familiar with MMIS batch cycle processes, IBM Workload Automation, and ability to provide on-call Support (including evenings, weekends, and holidays)

Experience with Optical Character Recognition (OCR) - Familiarity with healthcare claim OCR processes including daily balancing

Familiar with X12 mapping across multiple transaction types

Provide technical problem solving and deep solution expertise to the customer, QA and Development teams. Provide technical leadership, guidance, and help to drive the strategies proposed by the client and the Conduent team

Leverage hands-on customer experience and proof-points to educate and engage the broader community of prospects, customers, partners and coworkers

Support reporting needs of internal and external business users

Analyze business processes and performs needs assessments in an effort to align various information technology solutions with business initiatives

Interpret business needs and translates them into the different system requirements

Write business specifications and forwards to technical staff for development of the various systems

Interpret different systems specifications to develop, maintain and support automated business processes where applicable

Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements

Configure system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements

Demonstrate good judgment in selecting methods and techniques for obtaining solutions

Network with senior internal and external personnel in own area of expertise

Operate with little instruction on day-to-day work and general instructions for assignments

Demonstrate analytical aptitude with attention to detail and proficiency with SQL Developer


Basic Qualifications for Consideration:

Bachelor’s Degree or equivalent working experience

Requires a minimum of 2 years of production support

Requires a minimum of 5 years of related experience in Healthcare functional area expertise – preferred in Claim Adjudication, Claim Payment, Member Enrollment & Eligibility

Requires a minimum of 5 years of related experience in systems analysis

Requires a minimum of 5 years of related experience in quality assurance

Requires a minimum of 5 years of related experience in report development

Requires a minimum of 5 years of related experience in query development

Requires a minimum of 5 years of related experience in requirements gathering

Minimum 3 years of experience and understanding of large scale infrastructure deployments in enterprise-wide environments required

Minimum 2 years of experience in applications such as Azure, ReqPro, DOORS and ETL

Preferred Qualifications for Consideration: 

Ability to communicate effectively, successfully interact with internal and external stakeholders, work both independently and as part of a team, and work efficiently to handle competing priorities.

Agile process experience

Microsoft Tools Suite

Provider MMIS Systems

Claims MMIS Systems functional area expertise

MS SQL Server






Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.


People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .


At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Reference: 72022076

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