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Customer Support Consultant

J & C Associates Ltd

Posted on Jun 23, 2022 by J & C Associates Ltd

Dublin, Ireland
Sales
Immediate Start
£28k - £28k Annual
Contract/Project

We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you

Job Title: Customer Support Consultant

Location: Dublin, Ireland

Duration: 5 Months Contract

Description:

  • We're looking for a Social Support Consultant who is passionate about helping customers and has experience using client's products and services.
  • This person will be a social media expert who can provide support and use community management strategies to improve the social support experience at client.
  • They will thrive on empowering our customers to change the world through digital experiences.

Key Responsibilities:

  • Deliver high-quality, customer-centric responses to Client's Creative Cloud customers on social media channels, forums, and other messaging apps.
  • Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way.
  • Monitor brand keywords, executive escalations, and social influencers for support opportunities.
  • Understand the usage of latest social media platforms, tools, and services to provide recommendations for social support improvements.
  • Proactively and independently work towards achieving operational targets and KPIs.
  • Understand TikTok platform engagement trends and contribute to social support efforts across Client's TikTok profiles.

Skills:

  • 2+ years of social media, support, marketing, or communications experience.
  • Excellent written and verbal communication skills - attention to detail required.
  • Expertise with social media communication tools.
  • Experience helping customers with diverse backgrounds and varying experience levels.
  • Ability to quickly read and comprehend large amounts of information.
  • Highly organized, self-motivated, and proactive.
  • Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape.
  • Ability to defuse irate customers by expressing empathy through written communication.
  • Desire and ability to learn new things and adapt to changing circumstances

Education:

  • BA/BS degree in relatable field.

Reference: 1639605296

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