Service Owner - Document Management, ITIL, English Speaker (m/f)

emagine

Posted on Jun 19, 2022 by emagine

Not Specified, France
IT
4 Jul 2022
Annual Salary
Contract/Project
Service Owner with experience in global multicultural environment ITIL certified or able to demonstrate solid experience in ITIL environment.
Familiar with monitoring ticketing systems and escalating issues
Knowledge of document management experience
Strong communication skills in English
Experienced in building good relationships with a high volume of business owners
Experienced interfacing with application vendors and service providers
Autonomous, organised, detail orientated

You will be responsible for end to end service delivery for document management applications DocuSign and iManage. Working with the Product Manager to coordinate between business departments (Legal, HR, Purchasing), SW providers and Service providers, to ensure a hight quality and evolving service. Owner of several applications and solutions in the domain of Documentation Management. Accountable for the end-to-end service delivery in line with the ITIL best practices. Contribute to the development, implementation, and good execution of the procedures. Build and maintain a strong relationship with the internal customers representatives, end-users, the support teams, and the providers. Implement a continuous improvement mind-set, collect and identify the enhancement of the service and applications. Conduct regular meetings with the providers and suggest new features for application elevation. Maintain a service portfolio and identify the right solution for the right usage-based on use cases. Responsible for product's budget forecast and contract follow-up. Handling critical incidents and problems with the contribution of providers. Carry out study, projects and ensure implementation until delivery.

For a full breakdown of the project details and position deliverables please send the latest version of your CV to (see below) or call Brendan with you questions.

Reference: 1634760766

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