SAP Service Delivery Manager - 12 months contract - Brussels

SAP Service Delivery Manager - 12 months contract - Brussels

One of our important clients is looking for a SAP Service Delivery Manager for a 12 months contract in Brussels. The day rate is negotiable.

Please find the description below:

Main activities:

• Manage the SAP team
• Manage SAP domain leads to help them determine the most appropriate strategy and designs to meet business needs
• Manage Service Levels towards business
• Manage SAP governance model
• Responsible for the SAP budget & internal cost allocation
• Responsible for the overall SAP roadmap
• Follow-up and report on activities to your direct management
• Anticipate the needs in term of resources and organization
• Follow and understand business processes and delegate the implementation inside the SAP team
• Maintain and improve the ITSM setup & processes for SAP
• Align the IT services delivered for SAP with Company IT standards & processes
• Manage services rendered by third party vendors & internal IT departments
• Coordinate new initiatives on SAP with the help of the different stakeholders
• Actively participate on multiple projects simultaneously
• Manage service transition & handover towards new SAP support partner

Profil:

• You have a Bachelor or Master degree in IT or equal by experience.
• Must provide solutions that are highly scalable, extensible and easy to maintain while keeping the overall end-user experience in mind
• Detailed understanding of SAP ERP functional and technical.
• Good understanding in SAP System Architecture
• Able to follow + advice on guidelines and best practices in relation to SAP & ITSM
• Must be able to work in a fast-paced environment and juggle multiple requests and internal clients.
• Be able to report transparently
• Must possess strong ethics, interpersonal skills, and engage in continuous learning
• Minimum experience of 5 years in SAP Service Delivery, SAP project management or other SAP lead positions

Skills:

• Team player & can-do attitude
• Sprint methodology
• Knowledge of SAP ERP
• Knowledge of ITSM
• Communication skills, assertiveness, working together
• Ability to take initiative
• Coordination skills

If you are interested, please send me your CV and I will contact you for further details.