Technical Support Engineer
Posted on Jun 17, 2022 by Hays Specialist Recruitment
This company is looking for someone who will have experience in a Professional IT support environment and be able to hit the ground running whilst learning a wide range of IT skills on the Job.
You will be responsible for monitoring tickets and will l liaise directly with the customer to resolve issues . To do this you will investigate the problem whilst keeping in contact with the customer and logging notes in the system. You will also work on roll-out and delivery of IT projects within the company
In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
This role is within a largely popular materials company, originally based out of Ireland. This company has been recognised for its contributions towards cutting down carbon emissions and have been the recipient of Climate awards. The companies innovative methods have also allowed them to win the product innovation award for previous products.
The ideal candidate will be experience in Office 365 implementation, migration, administration, have a strong understanding of Virtualisation (Hyper-V or VMware) and Windows Server Technologies (Active Directory, Group Policy, Remote Desktop Services, IIS, Certificate Services etc.).
You would also have a strong understanding of Network Technologies (TCP/IP, VPN, DHCP/DNS, Firewall etc.) and a working knowledge of Cloud/Hosted Technologies as well as experience with on-premise & cloud backup products.
The ideal candidate would also hold a full UK driving licence. Internal training on products and services will be provided. However, employees will also be expected to consistently keep abreast of new developments and undertake exams when required, which would impact on his/her areas of responsibility. Personal training in relation to job description will be given as part of the company's overall personnel development program.
The benefits of working within the company include a Company Laptop, enrolment to the Company Pension Scheme and Life Insurance after 6 months. They offer great training and exposure across a wide range of IT services alongside a competitive salary and generous benefits package. Salary: £25,000 - £35,000