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IT Support Engineer

Ipsus Technologies Ltd

Posted on Jun 17, 2022 by Ipsus Technologies Ltd

Dublin, Ireland
IT
Immediate Start
Annual Salary
Contract/Project

IT Support Engineer will be responsible for providing technical assistance and support related to computer systems, hardware, software and mobile devices. Responds to queries, isolates problem, and determines and implements solution.

Role:

  • To log calls on IT Service Management system and provide technical assistance/support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries over the phone and in person as required in a timely manner.
  • Install and support new computer hardware & software and mobile devices following defined processes.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems and assist users with network connection issues.
  • Install and support computer peripherals, printers, scanners, etc. for users.
  • Follow up with customers to ensure issue has been resolved.

Knowledge and Skills:

  • Experience with Microsoft Windows 7 0
  • Experience supporting Microsoft Active Directory, Office 365, Windows 10, MS Teams, managing accounts, etc.
  • Familiar with Mobile Device Management
  • Excellent team player that is self-motivated with the ability to work with little or no supervision
  • Able to work on multiple projects simultaneously
  • Excellent English communications skills, both oral and written
  • Excellent telephone manner and follow-up skills
  • Minimum 3+ years of relevant technical & customer service experience

Reference: 1632628288

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