Customer Project Manager

Customer Project Manager/FTC 1 year+ extension

Flint is currently looking for a Customer Project Manager for a long term contract with one of our clients based in the UK.

Manage projects to deliver customer business outcomes for transactional and subscription projects

Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction

Perform overall project-level planning and lead execution

Provide vision, strategy and business objective alignment to lead end-to-end project implementation

Responsible for project metric tracking, and managing project financials and profitability

Identify opportunities for additional business and provide input to presales and renewal evaluation

Identify risk, issues and develop risk response strategy

Lead the execution of contract Change Management process

Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program

Role Specific Responsibilities:

• Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes
• Ensure scope and Change Management are in place for the project duration
• Ensure key stakeholder status reporting
• Risk, issue, communications management
• Mentor junior Project Management team members
• Participate in, or lead internal strategic or process improvement initiatives

Scope:

• Typically focused on 1-2 large, complex customer projects
• When required, acts as Service Transition Lead within the presale's environment

Complexity:

• High-risk profile
• Multiple dependencies
• Multi-technology projects
• Global project delivery experience

Expertise:

• College/University degree or equivalent plus 10+ years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization.

Project Specific

This requirement is for a project manager to own the delivery of a workstream designing and deploying innovative IT infrastructure in a Rail test rail track test environment. It is likely that the project manager will get involved in other workstreams, such as use case design & testing or others,

• Skills: Experience with rail track side projects, specifically around Enterprise/SP technologies strongly preferred.
• Competencies: A good understanding of rail processes around design, deployment and testing of rail-side IT infrastructure. Leading virtual engineering teams. Strong stakeholder management.
• Language Requirements: English
• Certifications: Ideally rail safety training completed to allow for site access, but not required.