IT Infrastructure Project Engineer, Global CMDB and ITSM Project
Posted on Jun 16, 2022 by Logix Resourcing
IT Infrastructure Project Engineer with a good understanding of IT Infrastructure, ITSM tools (ServiceNow or similar), ITIL processes and CMDB's (configuration management database) is required for a CMDB build-out project forming part of a global ITSM implementation.
The successful IT Infrastructure Project Engineer will already have a good understanding of IT infrastructure components and applications, and how they come together to form part of a multi-site or global Enterprise IT environment from previous support positions or projects worked. Experience and knowledge should include virtual and physical Servers (Windows, Linux, SQL, Web etc.), multiple OS (operating systems), multiple storage solutions (SAN's etc.), F5's, and Cloud containers etc. Ideally with an understanding of how this IT infrastructure bolts together to form an Ecommerce environment, although not essential.
This is a technical IT project position focused on chasing people down to gather the right data, interpreting the data, and inputting the data for mapping into the new solution. This is not a service desk or support position resolving tickets from users.
IT Infrastructure Project Engineers applying should consider themselves confident, proactive go-getter individuals who can track down and professionally pester Application Owners to gather IT Infrastructure and Application Asset data, mostly across Europe and US via phone, email, and forms, with the task of discovering what technology exists to create asset data per region. Tasks will include asking questions like where is the data stored', what is it stored on', how is it stored'; interpreting the gathered data for mapping the applications over to the infrastructure in step with Nagios monitoring for data export; and inputting the data manually, some automated into the new CMDB or Excel or SQL format so that it can be mapped to the infrastructure as part of this project.
IT Infrastructure Project Engineers must have experience of working in a large multi-site or multi-country Enterprise IT environment, experience of ServiceNow or similar ITSM tools, an understanding of ITIL processes, good general IT Infrastructure and Application knowledge and have a good understanding and/or appreciation of CMDB's and their use to qualify.
Please note that this position is 100% remote working and applicants must be eligible to live and work in the UK or European Union to qualify. Payments can be made in Sterling or Euros.