DATA ANALYST

JOB DESCRIPTION:

• Will be working on process improvements, documentation that enables the customer experience to improve.
• Will collaborate with finance, engineering, and other teams
• Develop and implement a repeatable project delivery process, providing updates on program milestones.
• Define and develop program milestones, metrics, and KPIs.
• Develop weekly, monthly, and executive reporting.
• Create customer specific reports with key performance metrics and results, and Ad hoc reports as required.
• Manage and allocate resources effectively across all projects.
• Analyse and provide data insights on customer feedback.
• Develop Tools and Best Practices to improve business processes.
• Manage special projects as required.
• E2E process thinker
• Puts themselves in the customer shoes when solutioning
• Uses data to make and influence decisions and tell stories
• Experience with successfully landing projects cross company with both quality and speed (strong project manager, proven Collaborator)
• Good communicator - written and oral storyteller.
• Experience with creating simple, powerful readiness artifacts

MUST HAVE SKILLS:

• Power BI and Excel skills (pivot tables, macros etc.)
• Has a lot of customer empathy and wants to resolve things for the customers
• Project management/programme management experience
• Good understanding of how the cloud works,
• Good understanding of the E-commerce system
• Experience using Google, AWS, Facebook experience or any other Cloud provider would be beneficial

NICE TO HAVE

• PowerPoint, or doing newsletters would be a good skill set to have.
• Curiosity
• Adaptable