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Onboarding Expert - Customer Success

Posted on Jun 11, 2022 by Stelfox Ltd

Dublin, Ireland
Immediate Start
Annual Salary

Onboarding Expert - Customer Success

Our client in the customer success software space are looking for a Customer Success Onboarding Manager. We're looking for someone who will work to ensure our customers get only the best onboarding and customer service experience. Their system is used by some of the biggest SaaS companies in the world to gain an understanding and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.

This Role and Responsibilities:

  • Master the product, maintain and build on your knowledge through continuous learning. The idea is that you will be confident to train and educate customers' Admin teams on various aspects of a company's' onboarding experience
  • Act as Project Manager for multiple assigned Onboarding projects from Kick Off to Go Live
  • Work with Customer Success Engineers to ensure data is properly modelled and integrated to meet configuration requirements
  • Identify potential issues with each onboarding project and work with Sales, Product, Engineering and Customer Success to resolve them in a timely manner
  • Work with customers on their pain points and be able to educate on best practices

The ideal candidate:

  • Must come from a SaaS background-Expertise in SaaS implementation and Onboarding practices
  • Familiarity with Customer Success best practices and methodology
  • 3+ years relevant experience in a similar role
  • Experience in consulting, program and/or project management
  • Be a self -started and thrive in a dynamic rapid-growth environment

Competitive Salary + Great Benefits package on offer.

Contact me for a confidential chat - (see below)

Please note:

We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.

Reference: 1626786789

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