Clinical Services Assistant II

Posted on Nov 14, 2018 by Beacon Health Options

Roseland, NJ 07068
Health Care
Immediate Start
Annual Salary
Full-Time

Location
NJ: Roseland

Job Family
Clinical, Unlicensed

Job Brief

We are currently seeking a dynamic Clinical Services Assistant II to join our team at our office in Roseland, NJ!

Non-Exempt

ABOUT THE POSITION

We are currently seeking a dynamic Clinical Services Assistant II to join our team at our office in Roseland, NJ! The Clinical Services Assistant II will performs a broad range of clerical and administrative tasks supporting the clinical department. The Clinical Services Assistant II provides clinical department data entry support related to specific account workflows.

Position Responsibilities:
  • Record and manage member inquiries in Care Connect to data enter into web portal according to specific account workflows. Creates appropriate inquiries and pends for follow-up to clinical staff.
  • Review work queues daily as needed to ensure timely resolution of open inquiries.
  • Makes survey calls to members and enters responses into Care Connect. May also pend inquiries to clinical team if member requires outreach or assistance.
  • Entering data for various databases and portals, and maintains related reports.
  • Monitoring assigned task turnaround times in a manner that ensures the department meets account specific performance guarantees.
  • Assisting with the monitoring of data integrity through various reports.
  • Assist with appointment Searches for Providers.
  • Other duties as assigned.


Position Requirements:

Education : A high school diploma or equivalent is required; a Bachelor Degree is preferable.

Relevant Work Experience: At least three (3) years of behavioral health experience, including managed care experience, in an ACD environment and/or a 24X7-call center. Previous supervisory and/or lead experience is preferred. Experience with EAP organizational services and management experience in an organization serving publicly funded clients preferred.

Knowledge, Skills & Abilities :
  • Microsoft Office Basic or entry level knowledge, skill and ability
  • Expert and proficient level of knowledge, skill and ability in the following:
  • Analytical and problem solving ability
  • Interpersonal communication skills
  • Verbal and written communication skills
  • Group presentation and public speaking skills
  • Collaboration and team-oriented work philosophy

TO APPLY

Click below on "Apply for this Position" to create a profile and apply for the position

Beacon Health Strategies, LLC. a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled

#CB
#GD
PM16

AAP Reporting Location:

NJ - Roseland

ID (Req #):

55956

FTE Status:

Full Time

Schedule:

Mon - Fri 430p-1a and every other weekend

Reference: 568434580

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