Sales and Customer Service Agent in Call Center

Posted on Nov 17, 2018 by British Swim School - Hudson Waterfront

Kearny, NJ 07032
Call Center & Customer Service
Immediate Start
Annual Salary
If you don't enjoy selling then don't read this posting! British Swim School Hudson Waterfront, NJ is looking for telephone sales / customer service genius with a knack for closing.* Do you enjoy the act of selling, and are you proud of the closing and conversion rates that you are able to achieve?* Can you speak clearly on the phone? * Do you know how to convert inbound phone inquiries into enrollments?* Do you know how to control a conversation and lead through asking questions?* Do you know how to funnel a conversation to get to a yes or do you want to learn it?* Are you able to explain class details and requirements over the phone and assign a child to a specific class? * Have you ever received sales training?* Do you know how to close a sale without coming across as pushy?* Are you aware that being nice is a requirement, but not enough to be successful in sales? Yes? Then we absolutely want to talk to you!MAIN RESPONSIBILITIES* Taking of inbound phone enrollment inquiries (monthly Swim School memberships) from callers who find us through online and offline advertising or our website. * Leading buyers to close a deal through an informed decision made in an ethical sales environment.* Retaining customers wishing to drop from the program.* Strategically capturing additional potential revenue opportunities.* Following up on referrals and leads.* Customer Service: Addressing all customer questions and concerns in a courteous manner* Entering enrollment information into our computer system during the call, taking credit card and personal information* In addition: Manage \"Chat Support\" feature of British Swim School website* In addition: Review and respond to email inquiriesThis position focuses on inbound calls - outbound cold calling is the exception.This can be a part-time or a full-time position depending on your schedule.The position is based on an hourly fixed base salary with monthly goal-oriented performance bonus.Are you a closer? Then what are you waiting for? Send us your resume!The office is located in Kearny, NJ.WHO WE AREThe British Swim School USA offers premium water-survival and learn-to-swim lessons out of indoor pools at residential buildings, gyms, community centers and hotels. We teach everyone from 3-month-old babies to adults. We give more than 11,000 lessons every week across 20 states and in over 150 swimming pools, and are currently expanding into New Jersey.Find out more about us at
Associated topics: business, club, dealer, disney, gerber, inbound, inside sales representative, insurance agent, phone, telesales

Reference: 570232510