Financial Crimes Specialist 2 - Credit Card Claims
Posted on Nov 13, 2018 by Wells Fargo
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.
Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.
This Financial Crimes Specialist 2 is responsible for mitigating credit losses for the bank by investigating all credit card fraud claims placed by external and internal customers. Our objective is to avoid and or recover credit fraud losses. Successful candidates will be working in a fast paced production oriented environment and using multiple online computer systems with technical proficiency. The main responsibilities for this position will be reviewing incoming claims from our credit card holders; making decisions on acceptance or denial of claim; and making monetary adjustments.
Job duties may include:
Reviews, verifies and/or identifies customer transactions to determine if there have been financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses
Review moderate to complex account activity which requires research that may involve multiple transaction channels
Uses a variety of sources for information, including online systems and tools/models
May perform general account handling functions
Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse
May contact customers and/or vendors to validate transactions
May maintain files, records, databases and prepare standard/routine management reports
Prepares required documentation including Suspicious Activity Reports and/or Elder Abuse reports
May identify control failures in bank processes, procedures, and customer or team member decisions and then categorize losses and assign loss accountability
Reviews more complex/unique situations with senior department staff
Assisting customers and responding to our inbound fraud claims inquiries, chargebacks, and looking to optimize all recovery opportunities
- 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
- Ability to take initiative and work independently with minimal supervision in a structured environment
- Ability to exercise independent judgment to identify and resolve problems
- Ability to initiate action, make difficult decisions, and generate creative solutions
- Good verbal, written, and interpersonal communication skills
- Advanced Microsoft Office (Word, Excel, and Outlook) skills
90+ days experience working L to U claims
Experience with internal systems such as FDR, Hogan and First Track
Knowledge of bank policies and procedures as it relates to credit card fraud, federal regulations and chargeback policy
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Associated topics: crime scene, detective, fingerprint, inspector, investigate, investigation, investigative, investigator