Group Manager, Service Desk/On-Site Support - Video Conference and Mul

Posted on Nov 17, 2018 by BNY Mellon

New York, NY 10001
Information Technology
6 Nov 2018
Annual Salary
Full-Time
TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-effective solutions in the financial services market place. BNY Mellon App Engine technology is leading edge with industry first PasS/IaaS fully integrated solution, combined with enterprise standards for developers.

TSG is building next generation scalable, efficient data center as a service using the latest innovation infrastructure. Building on top of the cloud deployments in BNY Mellon, we are aggressively automating and bridging the green field cloud with the existing virtual computing environments.

Overseeing the end user Video Support space, the individual will have a strong background in Video infrastructure and delivery. Deep seated knowledge of video platforms (both hardware and software) and experience of room design and support. The role will require frequent interaction with C suite executives and demanding, time bound events. Therefore the candidate will require excellent communication skills and be calm and coordinated under pressure.

The team comprises of between 10 and 15 direct reports so a strong leadership background is a must. Examples of leadership models and proven ability to motivate, drive and lead a team are essential. Aside from the day to day event support the candidate will be expected to partner with our Engineering team to develop a 3-5 year product roadmap and the transition required to streamline the department, maximize efficiency and drive toward a self-sustained and self-service model.

The candidate will also be expected to review the current video team and service portfolio and look to strengthen that offering. The role involves a high level of technical spend commitments and management so a solid background of capital and operating expense (MM) management is expected.



Key responsibilities include:
  • Video Conference and Multimedia Infrastructure
  • RFP, Contract, and Vendor Management
  • Project Management


Group Manager, Help Desk/Onsite Support->> Manages one or more teams responsible for all aspects of applications and technology-related support activities. Develops business plans and implements long range projects. Directs, motivates and develops analyst teams and oversees support technician teams. Directs, motivates and develops all staff with in the Help Desk/Onsite Support function, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages provisioning of technical support, consulting and problem resolution activities for multiple teams. Oversees evaluation of equipment and facility requirements and develops long range plans to accommodate future needs. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages one or more help desk/onsite support teams. Contributes to the achievement of team objectives.

Qualifications
  • Bachelor's degree in a related discipline or equivalent work experience required
  • Ten or more (10+) years of technical and management experience required.
  • Experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-New York-New York
Internal Jobcode: 45292
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number:
Group Manager, Service Desk/On-Site Support - Video Conference and Multimedia Infrastructure

Reference: 570206125

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