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Call Center Supervisor

Posted on Nov 14, 2018 by XPO Logistics, Inc.

Marietta, GA 30060
Call Center & Customer Service
Immediate Start
Annual Salary
Work with the best. Drive your own success. At XPO Logistics, exceptional customer service is at the heart of our success. As the Call Center Supervisor, you will manage a team of service representatives and dispatchers to ensure quality and efficient customer service. At XPO, you'll have the support to excel at work, and the resources to build a career you can be proud of. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day: Provide daily direction and communication to team members, ensuring customer service calls are answered in a timely, efficient, and knowledgeable manner Provide continual evaluation of processes and procedures Suggest methods to improve area operations, efficiency, and service to both external and internal customers Provide statistical and performance feedback and coaching on a regular basis to each team member Write and administer performance reviews Provide training, coaching, counseling, and direction to Customer Service Representatives and Dispatchers Assist Manager with scheduling, and daily operation of call center What you need to succeed at XPO: High school diploma or equivalent Excellent written and verbal communication skills Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other business applications Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns Experience in a supervisory role Be part of something big. XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or al, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Reference: 569500895