Customer Service Representative

Posted on Nov 19, 2018 by Core-Mark International, Inc.

Portland, OR 97201
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Discover the power of one and all at Core-Mark Come join the team that has been empowering customers, investing in people and serving communities for 130 years. The Power of One. Strengthen By All. Job Description: Customer Service Representative : Customer Service processes orders for material or merchandise received by fax, telephone, or personally from customer or company employee by performing the following duties: Process customer shorts, mis-picks and credits. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Writes or types order form, or enters data into computer, to determine total cost for customer. Checks inventory control and notifies stock control departments of orders that would deplete stock. Computes price, discount, sales representative's commission, and shipping charges. Receives and checks customer complaints. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Order processing systems; Spreadsheet software and Word Processing software. Other Skills and Abilities: 10 key by touch Typing skills 50 wpm Office machines Accurate data entry skills Able to work independently with little supervision #GD-PDX IND-PDX Qualifications 0"> Skills 0"> 0"> Preferred Checking for Accuracy Advanced Troubleshoot Intermediate 0"> Behaviors 0"> 0"> Preferred Team Player : Works well as a member of a group : 0" style="display: none;"> Motivations 0"> 0"> : 0" style="display: none;"> Education 0"> 0"> 0" style="display: none;"> Experience 0"> 0"> 0" style="display: none;"> Licenses & Certifications 0"> 0">

Reference: 569499252

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