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Senior Microsoft Server Analyst

Posted on Nov 16, 2018 by Software Guidance & Assistance

Farmington, MI 48331
Information Technology
Immediate Start
Annual Salary
Contract/Project
Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Microsoft Server Analyst for a contract assignment with one of our premier financial clients in Farmington Hills, MI.

Responsibilities :
  • Installs, configures, and maintains application equipment and support application infrastructure environment.
  • Determine application needs and incorporate them into the design and overall plan for application support.
  • Organizes and coordinates the activities associated with installation, deployment, and upgrade of software and hardware relating to application environment.
  • Responsible for acting on existing Level 2 (L2) and Level 3 (L3) trouble tickets established in the tracking system.
  • Receive complex tickets that Level 1 (L1) help desk support and technical support analyst cannot resolve.
  • Identifies, researches, and resolves technical problems proactively establishing root cause and mitigation recommendations to prevent further issues.
  • Documents, tracks and monitors the problem to ensure timely resolution.
  • Responsible for customer service and end-user training.
  • Familiar with a variety of the field's concept, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • A certain degree of creativity and latitude is required.
  • Works under general supervision; typically reports to a team lead or supervisor/manager

Required Skills:
  • Minimum of 8 years of experience
    • Applied knowledge in the following areas with 2+ years of experience:
    • Operating systems/APIs - Windows
    • System Center Products (SCCM, SCOM, SCSM, SMS, SCO)
    • Microsoft Exchange, Lync, Share Point
    • Security (eg Authentication/Authorization, Encryption, Data Safeguarding)
    • Scripting
    • Distributed Database (DB2/UDB, SQLserver, Oracle)
    • Virtualization (VMWare, Hyper V)
    • Citrix Solutions & Citrix administration(Xenapp 4.5/6)
    • Networking (eg DNS, DHCP, QIP)
    • Server installation, configuration, build & deploy
    • Application release management support
    • FTP drop box, file server, audit request & remediation management
    • Support storage and data management environment
    • Support patch management processes
  • Performance Skills/Competencies:
    • Solid planning and organizing skills with attention to detail
    • Strong problem solving and analytical skills
    • Strong Verbal and written communication skills
    • required to work well within a team and individually self-motivated
    • strong interpersonal and conflict management skills
    • Certification or equivalent (MSCE, MSTS, MSITP, etc.)
SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities.

Reference: 569492070

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