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Service Writer/Parts

Posted on Nov 14, 2018 by Penske

Seattle, WA 98199
Information Technology
Immediate Start
Annual Salary
Full-Time


We've got the keys to a rewarding career, drive on over to Penske!

Have the drive to be a part of a top service department? Want to keep the best fleet up and running?

If you're happy helping customers, you're a perfect fit! We're hiring a service writer for our downtown Seattle branch. This associate will also be handling parts.

A Penske Service Writer provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact, ensures scheduled work is aligned with shop capacity and customer preferences/requirements and is responsible for maintaining accurate customer contact information for all push notifications in the Customer Data File.

Click here to see what makes Penske great!

The benefits to joining Penske are just beginning.

Penske values the well-being of our employees and their families. That's why we offer competitive wages and a wide range of benefits, including medical and dental insurance, prescription drug card, 401K and pension plans, flexible dependent care and medical spending accounts, spouse and child life insurance, employee referral bonus, and discounts with Penske partners.

In addition to using multiple systems while interacting with customers over the phone, the service writer will have these major responsibilities:

  • Preventive Maintenance (PM) Scheduling: Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis. How to best level load the PM work schedule for the service locations.

  • Customer contact setup: Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc.

  • Ongoing maintenance of customer contacts: contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information.

  • Manage the tire and parts inventory for the assigned locations

  • Manage all the purchasing (except office supplies)

  • Handle warranty part ordering/returns

  • Process and manage receipts, payables, and invoices from suppliers

  • Manage vendor performance for timely repairs and invoicing

  • Answer telephone dealing directly with customers and vendors

  • Inform/Schedule preventative maintenance service with customers

  • Accurately input work requests into ServiceNet

  • Assist with building/facility maintenance

  • Other projects and tasks as assigned by supervisor

Reference: 569336022