IT Service Desk Technician
Posted on Nov 13, 2018 by Penske
A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem solving resolution. The PC support technician is to research and follow-up on problems that may require additional resources.
-Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
-Work on special projects and laptop software configuration
-Log all support calls into the call tracking system
-Work with programming staff to communicate software issues
-Follow-up with callers to ensure customer satisfaction
-Other projects and tasks as assigned by supervisor
Advanced Food Product LLC
Utilities Employees Credit Union (UECU)