IT Service Desk Technician

Posted on Nov 13, 2018 by Penske

Reading, PA 19601
Information Technology
Immediate Start
Annual Salary

Position Summary:

A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem solving resolution. The PC support technician is to research and follow-up on problems that may require additional resources.

Major Responsibilities:

-Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.

-Work on special projects and laptop software configuration

-Log all support calls into the call tracking system

-Work with programming staff to communicate software issues

-Follow-up with callers to ensure customer satisfaction

-Other projects and tasks as assigned by supervisor

Reference: 569336017

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