Guest Services Manager
Posted on Nov 21, 2018 by Sodexo
Sodexo is an international organization whose mission is to "Improve the Quality of Daily Life for Everyone We Serve".
Sodexo Corporate Services North America is seeking experienced Guest Services Manager 2 for a premier, client in Fremont, California
The position is for a small Catholic convent that is a retirement home for a small community of nuns. We provide three simple meals a day for them and various sit-down, catered meals during the year. Most importantly, we are looking for a person that can work closely with this community and provide high levels of customer support. This is a great job for just the right person who likes to communicate and has a heart for this type of service. Reporting directly to the Area General Manager, this hands-on position will supervise a team of six.
The ideal candidate we seek will:
- Be proactive in meeting goals.
- Recognize the importance of effective leadership in meeting targets
- Identify and employ new ideas that will keep the guests engaged
- Recognize and demonstrate good communication and listening skills with clients, customers, and team members
- Follow the principles of managing by example, to maintain contact with clients, customers, and associates
- Promote teamwork within unit
- Enjoy engaging with residents
- Maintains a safe, secure, and healthy environment_ for our customers
Provides direction, guidance, and supervision for hospitality services (including but not limited to Front Desk , Reservations, Concierge, Janitorial, Housekeeping) at client accounts to ensure guest satisfaction and retention for the Company.
-Directs daily operations of hospitality services to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
-Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
-Establishes operating standards, implements quality improvements and communicates them.
-Identifies and responds to client or guest concerns
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