Senior Community Associate, Hospitality
Posted on Nov 13, 2018 by WeWork
About the Role
A Senior Community Associate-Hospitality supports the Community Lead-Hospitality and Community Management team in all hospitality related initiatives for WeWork NY-HQ.
Goals and Objectives
Illustrate WeWorks core values and strive to achieve our mission.
Support the Community Management team to achieve the following:
Create a welcoming and collaborative community environment amongst our employees through events and building relationships.
Ensure that your building is fully operational and processes are running smoothly.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and Community Manager to support the Community Team as necessary.
Duties and Responsibilities
Greeting / Point of Contact:
Assistin covering the Community Bar during business hours.
Answer walk-up member and guest questions or refer the inquirer to additional resources.
Work on community initiatives designed to develop connections between members, including member introductions, event support, email, and print communications.
Develop relationships with employees and proactively gather information on their needs to identify services that could help them achieve their goals.
Educate employees on WeWork policies and procedures and encourage usage of wework.com and the member network app to address their needs
Make recommendations regarding best practices to your Community Manager for the benefit of the broader company, including but not limited to community management, employee experience, operations, events, and training
Solve member-related issues to ensure a cohesive community.
Events and Hospitality
Plan and supervise educational, professional and personal development events based on employees needs and requests.
Make posters for events and prepare the weekly newsletter
Assist with set-up and breakdown of events, including ordering food and beverages.
Work closely with the Community Lead-Hospitality to improve employee experience through personal interactions, employee recognition, creative events, and innovative connections.
Support the Community Lead-Hospitality in making strategic decisions regarding the operational and financial performance of events.
Identify issues for escalation to the Community Lead and Community Manager in order to document accordingly.
Experience and Requirements
College graduate with a four-year degree preferred, but not required.
Customer service and/or sales experience a plus.
Must have strong verbal and written communication skills.
Exceptional organizational and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Passion for entrepreneurial communities.
Passion and understanding of WeWorks mission and values.
Proficient in basic computer skills.
Morgan Stanley USA