Community Services Associate

Posted on Nov 13, 2018 by WeWork

New York, NY 10001
Leisure & Sport
Immediate Start
Annual Salary
Full-Time

Community Service Associate

Position Goals & Objectives

  • Deliver exceptional building level cleaning services within Operational Standards guidelines
  • Assure positive Member experience through quality cleaning practices
  • Perform all tasks on schedule with maximum efficiency
  • Identify and set priorities through clear communication with the Member Services Lead and the Community Management team
  • Maintain a 90-point or above monthly rating based on Operational Standards rating system
  • Work with the Community Management team to identify opportunities to enhance Member experience
  • Act as eyes and ears in absence of Building Management staff

Duties & Responsibilities included but not limited to:

  • Arrive to work at scheduled time
  • Clean and maintain restrooms (including the restock of: toilet paper, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)
  • Clean and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels, paper plates, cups and cutlery)
  • Remove kitchen pantry garbage
  • Clean and organize refrigerators
  • Clean and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, prepare tables, reset chairs, empty trash, prepare white boards and recharge phones)
  • Clean and maintain specialty rooms e. screening rooms, meditation room, recording studios
    • Reset furniture
    • Reset equipment
    • Clean carpets/floors
  • Clean glass walls and doors, including inside and outside of private offices and aluminum partitions
  • Load and unload dishwasher
  • Clean phone booths dust, vacuum, disinfect phone handles and prepare doors
  • Wash coffee pots and sanitize fruit water container at the end of the day
  • Common spaces and hallways reset and prepare furniture, prepare carpets/floors
  • Private offices clean floors, glass doors and remove trash as scheduled
  • Take garbage to trash room/ loading dock and/or curb
  • Prepare spaces for the hosting of events (setup and break down)
  • Maintain building entrances and sidewalks (shovel snow/ice when needed)
  • Maintain building and floor lobbies
  • Maintain elevator cars and doors
  • Prepare and lock beer kegerators
  • Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
  • Brew coffee (as needed through 6pm)
  • Replenish fruit water (as needed through 6pm)
  • Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members
  • Maintain staircase throughout the building including emergency stairwells
  • Attend service related emergencies
  • Oncall for building staff during work hours
  • Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies
  • Other duties as assigned

Events

  • Attend preevent meetings
  • Set up preevent
  • Break down postevent
  • Post-event analysis

Digital

  • Conduct daily building walkthroughs for quality control assessment

Periodic Work

  • Dusting of high spots, light fixtures, design fixtures, ductwork, HVAC dampers, furniture vacuuming, sanitation and stain removal
  • MIMOs: Prepare private offices desks/ desk lamps/ bookcases/ chairs/ pods

Skills

  • Proven Team Player ability to work with a team and achieve daily and monthly goals
  • Selfstarter able to identify work that needs to be done and does it without required instruction
  • Courteous and professional able to perform tasks at hand when Members are onsite
  • Detail oriented pays attention to details regarding processes and extra attention to special requests
  • Ability to solve practical problems using reasoning skills
  • Desire to learn and seek new challenges
  • High School Diploma or equivalent job experience
  • Ability to communicate in English
  • Ability to work with a large, diverse group of employees and suppliers
  • Ability to lift up to 40 lbs

Reference: 569309984