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Data Center Operations IT Hardware Deployment Supervisor

Posted on Nov 11, 2018 by Apple

Prineville, OR 97754
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time

Data Center Operations IT Hardware Deployment Supervisor

Prineville, Oregon, United States

Software and Services

Summary

Posted: Nov 7, 2018

Weekly Hours: 40

Role Number:

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Data Center Operations Team is looking for a Supervisor to provide focused, expert-level functional knowledge and hands-on support of high-demand environments and data center operations. This role functions as a technical resource as well as subject matter authoritative across disciplines and provides direct support and supervision to Data Center Technicians. This is a fast-moving, dynamic environment where flexibility and adaptability are key attributes needed for success. Excellent project and time-management skills, with an ability to organize and drive critical tasks and objectives in support of organizational goals is valued.

Key Qualifications

  • 5 + years of supervisory experience in a fast-paced data center or equivalent environment.
  • Demonstrable experience scheduling and supervising a non-exempt workforce.
  • Ability to inspire, coach, train, and develop personnel to consistently provide extraordinary customer service and work towards results.
  • Strategic thinker who sees the big picture while working with ambiguity and uncertainty.
  • Ability to forge reciprocal relationships with multi-functional teams and vendors.
  • Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience.
  • Experience presenting technical information detailing specific projects or schedules.
  • Able to adapt and flex schedule to align with business needs.
  • Experience with Mac OS, iOS, and Desktop applications.

Description

- Provides direct supervision to deployment technicians. Communicates often and clearly to help set vision and goals for the team in a dynamic environment. - Lead customer deployment scheduling, resourcing, and execution. - Supervises technical activities ensuring projects and tasks are executed to plan, priority, and standard. - Function as expert-level technical resource or SME across disciplines, operations, and services - Directs employees according to established policies and management guidance. Administers company policies that directly affect employees. - Exercises sound judgment and resolves appropriate action, utilizing defined procedures and policies. - Provides management with performance reporting of tasks, technicians and support functions within all key activities. - Is responsible for the development, implementation, and compliance of all established policies and procedures, for all support and operational activities. - Monitor, evaluate, and update processes and procedures. - Coordinates with management to ensure proper staffing levels, budgets, tools, and materials are inline with needs. - Identifies team development and training needs and ensures that training is completed. - Manages employee time off requests as well as time card responsibilities, including edits and approvals. - Identifies and attempts to resolve employee and operational issues, raising to Management as needed. - Act as SAM for designated spaces, as required. - Collaborate with peers and SMEs, focusing on integration and improvement activities. - Demonstrate good interpersonal and professional communication.

Education & Experience

Bachelor Degree or equivalent experience (Computer Science degree preferred)

Additional Requirements

  • - Flexible to work either day, swing or graveyard shift.
  • - Ability to move to other shifts based on business need is required.



See job description

Reference: 569309921